Dear Valued Customer,
Hi, it's the KLIMB BD family saying hello! We're excited to have you choose us for your shoe needs. We want your experience with us to be nothing short of fantastic, so here are a few friendly terms and conditions to keep everything clear and smooth:
Size Matters:
Some of our shoes are crafted with EVA materials. Kindly note that our clogs may have a tendency to shrink in heat. To counter this, our shoes are made slightly larger than the standard size. Please consider this when selecting your size.
Availability of Stock:
Our shelves are stocked with fantastic footwear, but sometimes, a particular style might run out. If that happens after you've placed an order, don't worry – we'll get in touch ASAP with alternatives or provide a prompt refund for the item.
Unboxing Delivered Magic:
When your package arrives, we suggest doing a happy dance with the delivery person while checking the contents. If you spot any issues like damage, defects, a mix-up in your order, or a size that doesn’t quite match, let the delivery hero know right away.
Return Policy:
If your shoes are not singing the right tune, please send them back on the spot with the delivery person. We'll either send you a new pair or refund your money – your choice!
Refunds and Replacements:
After our quality check, if your returned item is in sync with the issues mentioned earlier, we'll kick off the refund or replacement process. Be patient – refunds might take a few days, but we promise to hustle.
Cancellation:
Once you've hit that order button, it's a done deal. So, double-check your order details and make sure everything is spot on before sealing the deal.
Customer Support:
Got questions, concerns, or just want to say hi? Our customer service squad is ready to roll at customer.service@klimbbd.com. We're here for you!
By placing an order, you're giving us a virtual high-five and agreeing to move forward with these terms and conditions. We appreciate your trust in KLIMB BD!
Cheers to comfy shoes and happy feet!
That's it! Happy shoeing!
Cheers, KLIMB BD Team